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Last updated: 9 November 2026
These General Terms & Conditions govern the use of the triplanet website and the services provided by triplanet when arranging tours, package holidays and, where offered, additional travel services. Please read them together with the information provided for the specific trip and the terms of the relevant tour operator.
triplanet is operated by Marcel Franke (sole proprietorship), Franz-Ehrlich-Str. 12, 12489 Berlin, Germany, VAT ID DE357158278 ("triplanet", "we", "us"). Contact: info@triplanet.com; telephone +49 (0)30 814 55 16 29.
For tours clearly identified as being organised by an independent tour operator, triplanet generally acts as a travel intermediary. The tour operator named before booking is normally the contractual party responsible for organising and performing the package holiday. Our intermediation services and the tour operator's travel services are legally distinct.
Our precise role depends on the services actually offered and combined in the individual booking. Where triplanet is itself identified as the organiser, or is legally deemed to be the organiser or intermediary of linked travel arrangements, the corresponding statutory obligations apply. Nothing in these terms limits those obligations, including obligations that may arise under sections 651a, 651b, 651v or 651w of the German Civil Code (BGB).
These terms govern the relationship between customers and triplanet when using our website, requesting information and engaging us to arrange tours or other travel services. They do not replace the booking conditions of the independent tour operator with whom the traveller concludes the package travel contract.
Individual agreements and mandatory legal rights take priority over conflicting standard terms. No term in this section restricts any statutory right of the traveller.
We present tours organised by independent travel operators, typically including group itineraries, accommodation, transport within the tour and activities as described on the tour page. The operator and included services are identified in the travel description and pre-contract booking information. Optional activities, services and international flights are excluded unless expressly included in the offered tour.
Before a binding package travel booking, the traveller receives the information required by Article 250 EGBGB, including the appropriate completed package travel information form, the operator's legal identity, essential characteristics of the package, total price and additional costs, payment terms, cancellation conditions, minimum group size where relevant, entry requirements, and insolvency protection information as required by law.
Descriptions supplied by the operator may change before a booking is confirmed; material changes to information forming part of an existing contract are governed by mandatory package travel rules. Images are illustrative unless expressly part of the agreed services. We take reasonable care to display and transmit information accurately and do not exclude our liability for attributable errors.
Bookings may be initiated through our website or by contacting us by email, phone or another offered channel. Before submitting a binding online booking request, customers can review the tour operator, selected service, travellers, total price, payment obligation, due dates and applicable contractual documents.
Submitting a booking request with the clearly labelled payment-obligation button ordinarily constitutes a binding offer to conclude the travel contract with the disclosed operator and, where applicable, a separate intermediation arrangement. The operator or its authorised representative accepts the travel contract through the applicable confirmation process. A payment confirmation, an automatic acknowledgement of receipt and an on-request acknowledgement are not, by themselves, proof of the operator's acceptance.
For tours marked on request, we submit the customer's binding booking request for operator approval after the requested payment or payment authorisation, as disclosed before submission. Decisions usually take approximately one to three working days, but the actual acceptance period and any right to withdraw the offer must be communicated for the booking. If the operator declines the booking, no confirmed tour contract arises and any collected tour payment is refunded or payment authorisation released without undue delay.
Customers should check confirmation documents and promptly inform us of any discrepancies in names, dates, prices or services. This duty does not exclude statutory rights or liability for errors attributable to triplanet or its booking system.
Prices, dates and availability may change until the operator accepts a booking, subject to mandatory law. An on-request booking requires approval by the tour operator; an acknowledgement of receipt does not establish a confirmed travel contract.
Open-date bookings are currently offered through triplanet for eligible Intro Travel tours. An open-date booking is made without a confirmed departure date. The deposit is payable at the time of the booking and the open-date booking is confirmed only through the applicable acceptance process. triplanet does not currently impose a general expiry date for choosing the departure; however, the operator's valid conditions, tour availability and any properly disclosed limitations remain applicable. No particular departure is guaranteed until confirmed.
Once a date is selected, the payment deadline is calculated in accordance with the conditions validly agreed for that tour. For a departure selected at short notice, the full outstanding amount may be due immediately if this was disclosed and validly agreed. Amendments or a switch to another Intro Travel tour, any protection of an original price, and other open-date privileges apply only to the extent expressly agreed in the specific operator booking conditions.
Where the operator rejects an on-request tour, payments already captured for that unconfirmed booking will be returned without undue delay and, where applicable, within the statutory refund deadline. A pre-authorisation not captured will instead be released.
Depending on the tour operator and tour, checkout may offer payment of a deposit, full payment or a deposit followed by a remaining balance. Deposits may be fixed amounts denominated in the currency used for the booking or a percentage of the tour price. The precise deposit, total price, outstanding balance, currency, payee and binding due dates are identified for the particular booking before submission and confirmed in the booking documents.
Different operators and particular tours may have different balance-payment deadlines, including special destination-specific deadlines. Where validly agreed, the balance may be due to triplanet earlier than the date on which triplanet must remit funds to the tour operator. Any stated deadline must be clearly disclosed before the traveller makes a binding booking. Where a booking is made within the balance-payment period, immediate or accelerated payment may apply only if specifically disclosed and validly agreed. Open-date bookings are additionally subject to section 5 and the applicable operator-specific conditions.
Available payment methods may include card and wallet payments processed by Stripe, PayPal or bank transfer; the actual methods offered are those displayed for the particular booking. We do not charge undisclosed or unlawful payment surcharges.
Where triplanet receives payments for an operator, we act within the scope of the applicable authorisation and legal requirements. Advance payments towards a package holiday may be requested or accepted only where the relevant statutory insolvency protection and information requirements have been fulfilled. The responsible contracting operator and the applicable insolvency protection provider and documentation must be identified for the particular booking. Handling payment does not in itself mean that triplanet provides its own insolvency protection certificate. Where law imposes additional responsibilities on triplanet, including for an operator established outside the EU/EEA, those obligations remain unaffected.
For a bank transfer, payment is considered received when credited to the designated account. A transfer receipt does not itself prove receipt of funds. A missed or failed payment does not automatically terminate an existing travel contract; reminders, default-related consequences and any cancellation or termination must comply with the applicable contract and mandatory law. We may administer lawful payment reminders on behalf of the party entitled to payment, without restricting the customer's statutory objections or claims.
The person submitting a booking must supply accurate information for all participants, in particular legal names matching passports, contact details, age, chosen departure and any information reasonably required for travel arrangements. They must be entitled to provide fellow travellers' information and should ensure that those travellers receive the applicable booking documents and privacy information.
The lead booker may receive communications for the booking. Where a customer separately and validly agrees to undertake financial obligations for other registered travellers, the extent of that obligation is determined by the agreement and applicable law; a booking on behalf of others does not, by itself, constitute an unlimited guarantee. The separate checkout acknowledgement regarding other travellers does not remove mandatory consumer protections.
Apparent errors in travel documents or confirmations should be reported promptly. Correction or transfer fees may apply where validly imposed by the carrier or operator; triplanet remains responsible for any errors attributable to its own actions or booking system as required by law.
The person making an online booking must be at least 18 years old. Most triplanet tours are designed for adult travellers. Some operator programmes, including designated family tours, may allow participants under 18 accompanied by an eligible parent or legal guardian. Some tours have age ceilings or specific fitness, activity and participation requirements. The applicable eligibility rules are shown with the tour information and must be checked before booking.
Customers should inform us before booking if a traveller has a medical condition, mobility restriction or special requirement that could materially affect safe participation or require specific arrangements, or if they are uncertain. We can seek confirmation from the operator, but do not guarantee a requested adjustment unless confirmed by the responsible party. Statutory rights concerning accessibility and non-discrimination remain unaffected.
Information about health, pregnancy, allergies, disabilities or dietary requirements is supplied voluntarily through an appropriate channel, or where requested by the tour operator under its separate participation rules. The general health suitability acknowledgement in checkout is not an authorisation to process medical diagnoses; applicable data protection requirements are explained in our Privacy Policy.
Travellers are responsible for checking the entry, transit, visa, passport-validity, health and vaccination rules applicable to their nationality, residence, transit stops and itinerary. Requirements can change and should be checked with official authorities sufficiently before travel.
Where we or the organiser provide travel information, we will meet any statutory duty to disclose relevant passport, visa and health formalities. General information does not constitute an individual guarantee that entry or boarding will be permitted. Travellers should inform us promptly if they need assistance or have special circumstances.
Valid international travel medical insurance is required for participation in all tours offered through triplanet. Travellers must arrange adequate cover before their tour starts, including emergency medical treatment and repatriation as applicable to the destination and activities. A travel guide or the tour operator may check proof of insurance at the start of the tour or earlier. Insurance does not necessarily have to be in place at the time of the initial booking, unless the particular operator or tour expressly requires it earlier.
Trip cancellation, interruption and baggage insurance are strongly recommended but are not included unless expressly identified as part of a separate offer. Travellers must check the insurer's territorial and activity coverage, exclusions, medical conditions, deductibles and claim requirements. If triplanet introduces or arranges an insurance product, any legally required information on the insurer and the distribution relationship is provided separately.
Separate tour and flight bookings. Unless a flight is expressly included in the particular tour package or the booking arrangement is legally classified as a package holiday, international flights and other flights booked in addition to a tour are separate travel services. Where a flight is booked under a separate contract, that contract is generally concluded with the relevant airline or other identified flight provider and is independent of the travel contract for the tour, even if triplanet assists with both arrangements. The relevant quotation and booking confirmation identify the contracting provider, applicable price, fare rules, baggage allowance, payment and cancellation conditions, and our role in arranging the service.
Cancellation of a tour does not automatically cancel a separately booked flight. If a tour is cancelled by the tour operator or cancelled by the traveller, an independently booked flight remains booked under its own contract unless the flight booking is separately cancelled or changed in accordance with its applicable terms, or a right to cancellation or refund arises under applicable law. Cancellation or non-performance of the tour does not, by itself, entitle the traveller to a free cancellation, refund or automatic rebooking of an independently booked flight. Any airline cancellation charges, fare differences, refunds and reimbursement of unused taxes or fees are determined by the relevant flight contract and mandatory law. This does not limit any legal claim that the traveller may have against triplanet or another responsible party in the particular circumstances.
Changes to travel dates. An amendment, postponement or replacement of a tour does not automatically amend a separately booked flight. The traveller may need to change or rebook the flight independently and may incur fare differences or charges in accordance with the relevant provider's terms. Travellers should contact us promptly if a tour is cancelled or changed and they wish us to assist in checking available flight options.
Air passenger rights. Where applicable, we disclose the identity of the operating air carrier in accordance with Regulation (EC) No 2111/2005 and communicate changes notified to us. The airline's contract and fare conditions apply to a separately booked flight, subject to mandatory passenger rights, including Regulation (EC) No 261/2004 and Regulation (EC) No 1107/2006.
Mandatory classification and legal protections. Whether a combination of a tour, flight or other travel service constitutes a package holiday, a linked travel arrangement or legally separate services is determined by the actual booking process and applicable law, including sections 651a, 651b and 651w of the German Civil Code (BGB). Separate descriptions, prices, confirmations or invoices do not themselves override that classification. Where the law requires additional information, insolvency protection or other rights and obligations, these will apply notwithstanding the wording of this section.
Requests to change a travel date, select or change an open date, switch to another tour, amend traveller details, or change accommodation or other services are governed by the applicable operator-specific booking conditions, any validly agreed triplanet special conditions, availability and mandatory statutory rights. Depending on the booking, a date change may be permitted once or more than once without an amendment fee, or may require an additional fee. Any price difference, additional charge or available refund is determined by the valid conditions for the relevant departure or replacement tour. No amendment or tour transfer is guaranteed until confirmed by the responsible contracting party.
Special cancellation arrangements, including a deposit-based fee or more favourable cancellation deadlines, apply only to the operators, destinations, bookings and periods for which they are expressly stated and validly agreed. The applicable cancellation schedule is shown on the corresponding tour operator policy page before booking. Any standard cancellation charges remain subject to the requirements of section 651h BGB, including the requirement that any agreed fixed cancellation compensation be reasonable.
A traveller may withdraw from a package travel contract at any time before departure. The organiser may claim only such reasonable compensation as is permitted under the applicable contract and mandatory law. Where no effective compensation schedule applies, the amount must take account of the operator's avoided costs and any income from alternative use of the travel services; the organiser must justify the compensation when legally required. An advance payment or deposit is not automatically a non-refundable cancellation fee merely because it was paid at booking.
Customers may notify triplanet of cancellation or amendment requests, including outside our published service hours. Where we are authorised by law or agreement to receive a declaration, its legal receipt is not postponed solely because it arrives during a weekend or holiday. We will forward relevant declarations to the tour operator without undue delay. A customer may also contact the operator directly where permitted. Our internal processing arrangements do not remove valid statutory or contractual rights.
Where unavoidable and extraordinary circumstances at or near the destination significantly affect the performance of a package or transport to it, the traveller may have a right to withdraw without a cancellation charge under section 651h(3) BGB. Travellers may also transfer a package travel contract to another suitable person subject to section 651e BGB and legally permitted costs.
For qualifying package travel contracts concluded at a distance, there is generally no separate 14-day consumer cooling-off right. Certain contracts concluded outside business premises may be subject to a statutory right of withdrawal under section 312(6) BGB. These rules do not limit the separate package travel rights described above.
A tour operator may change travel services or prices only as permitted by the travel contract and mandatory law. Where essential travel characteristics materially change, special agreed requirements cannot be met, or a proposed price increase exceeds 8%, the statutory procedure applies. The organiser must communicate the proposed change on a durable medium and allow the traveller an appropriate period to accept or cancel without the relevant cancellation charge. Where the law provides for acceptance after no reply within that period, the operator must disclose that consequence in the notice.
If the tour operator cancels because a properly disclosed minimum number of participants was not reached, statutory latest notification deadlines under section 651h(4) BGB generally are 20 days before departure for trips lasting more than six days, seven days for trips lasting two to six days and 48 hours for trips shorter than two days. An organiser may also cancel where unavoidable, extraordinary circumstances prevent performance, subject to statutory rules. Where the organiser must refund payments after such cancellation, it must do so without undue delay and, in any event, within 14 days as provided by section 651h(5) BGB.
Travellers should promptly report any non-conformity during a tour to the organiser, guide or emergency contact so that a remedy can be attempted. They may also send notices and declarations about performance of the package to triplanet as the intermediary; we will forward them to the operator without undue delay in accordance with section 651v(4) BGB. Travellers retain statutory rights to remedy, alternative arrangements, price reduction, compensation and assistance where applicable.
The organiser is ordinarily responsible for the package as a whole. Any statutory obligations of triplanet, including where the organiser is established outside the EU/EEA or where triplanet is legally classified as organiser, remain unaffected.
Refund rights and statutory refund deadlines depend on the reason for cancellation, the type of travel service, the contractual partner and mandatory law. When triplanet administers a legally due tour refund, our usual process is to return it in the currency in which the payment was collected, using the original payment method where feasible. Where the law requires repayment within 14 days, we apply that deadline; a shorter statutory deadline remains unaffected.
If an on-request booking is declined before a travel contract is formed, the collected payment is returned or the payment authorisation released without undue delay. A refund, travel credit, replacement tour or voucher does not replace a legally required monetary repayment without a legally valid agreement. We do not impose an additional undisclosed triplanet cancellation fee.
triplanet is responsible for its own contractual duties as intermediary, including correct handling and transmission of booking information, legally required disclosures and any other duties imposed by applicable law. A tour operator is generally responsible for the performance of the package holiday it organises. The allocation of duties follows the actual contractual and statutory position, not merely the wording used on the website.
Nothing in these terms excludes or limits liability for intent or gross negligence, injury to life, body or health caused by negligence, legally mandatory liability, liability arising from an expressly assumed guarantee, liability for culpable breach of material contractual obligations to the extent mandatory law provides, or liability for attributable technical or booking errors under section 651x BGB.
We are not responsible for independent services chosen and purchased by the traveller outside our contractual involvement, unless a legal basis for responsibility exists.
Where account functions are provided, users must provide accurate registration details and take reasonable care to keep login credentials secure. Users must not misuse the website, introduce malicious code, attempt unauthorised access, interfere with bookings or use automated extraction tools in a manner that infringes applicable law or our rights.
Website text, photographs, illustrations, designs, logos and other materials may be protected by intellectual property rights. No general commercial right to reproduce or redistribute them is granted by access to the website. User-contributed photos and videos are governed by the separate terms accepted for the relevant content-submission feature.
We may suspend an account or restrict access where necessary to address fraud, security incidents or material misuse, taking the user's lawful interests into account. Existing confirmed bookings and mandatory rights remain unaffected.
We use the contact details supplied during booking for the requested transaction, including confirmations, invoices, deposit receipts, balance requests, itinerary information, amendments, cancellations, reminders and refunds. Customers should keep those details up to date.
Before a binding package travel booking, customers are given access to the relevant triplanet terms, the valid operator booking conditions including any authorised special conditions, the applicable package travel information form and insolvency protection information required by law. The correct operator-specific terms and documents are selected according to the particular tour and booking language.
At or without undue delay after conclusion of the travel contract, the legally required contract confirmation and other required documentation will be provided on a durable medium, normally by email. Where applicable, the confirmation includes or is electronically connected with the valid insolvency protection certificate. We aim to provide copies of the applicable triplanet terms, operator terms and information form as PDF documents. The applicable contractual wording, version and language for each booking are retained for evidential purposes. A change to a public webpage does not retrospectively replace the conditions validly agreed for a confirmed booking.
Booking-related necessary messages are separate from optional advertising. Agreeing to these terms or receiving a booking confirmation does not in itself subscribe customers to a newsletter. Our Privacy Policy explains the related data processing.
triplanet offers general discount vouchers, promotional codes, purchased gift vouchers, travel credits, birthday vouchers, contest prizes and other promotional benefits. In addition, triplanet operates the Adventure Rewards loyalty programme and the Refer a Friend programme, each subject to its applicable programme terms.
Individual offers and programmes may be subject to specific conditions, including eligibility, validity periods, minimum booking values, eligible tours and services, currency restrictions, transferability, redemption limits and combinability with other discounts, vouchers or credits. The conditions communicated for the particular offer or programme before the relevant purchase, redemption or participation apply in addition to these General Terms & Conditions, to the extent validly agreed and permitted by mandatory law.
Promotional discount vouchers issued free of charge may be subject to different rules from gift vouchers purchased for consideration or credits arising from cancelled bookings or refunds. The applicable terms will identify any relevant distinctions, including rules on partial redemption and remaining balances where applicable. A promotional discount voucher does not entitle the holder to a cash payment unless expressly agreed or required by law. Rights to cash refunds or other remedies under mandatory law are unaffected.
triplanet operates the Adventure Rewards loyalty programme, through which eligible customers can earn rewards or travel credits for qualifying activities, including completed trips, repeat bookings or other activities specified in the programme terms. Eligibility, earning and calculation rules, when rewards become available, validity, redemption conditions, restrictions, and the treatment of rewards in the event of cancellations or refunds are governed by the separate Adventure Rewards Programme Terms & Conditions, as validly agreed.
triplanet operates the Refer a Friend programme, through which eligible customers can receive promotional benefits for referring new customers who complete qualifying bookings. Eligibility, qualifying referrals and bookings, any benefits for the referrer and the referred customer, the timing of reward issuance, redemption conditions, cancellations and misuse restrictions are governed by the separate Refer a Friend Programme Terms & Conditions, as validly agreed.
Where specific terms and conditions apply to a voucher, loyalty programme, referral programme, promotion, contest or other customer benefit, these are made available separately and govern the respective programme in addition to these General Terms & Conditions, subject to mandatory law.
Participation in promotional or loyalty programmes, and submitting photos, videos or other content, does not automatically constitute consent to receive unrelated marketing communications. Where consent is legally required, it is obtained separately. Mandatory consumer rights and accrued contractual entitlements remain unaffected by subsequent changes to programme terms.
Information about how we process personal data, including booking details, payments, accounts, customer communication and website technologies, is set out in our Privacy Policy.
For questions, complaints or requests relating to triplanet's own services, please contact us using the details below. We will review and respond to the matter. Mandatory rights to pursue claims before competent courts or other legally available mechanisms remain unaffected.
Information about participation in consumer alternative dispute resolution proceedings, where section 36 of the German Consumer Dispute Resolution Act (VSBG) requires it, is provided through our legal notice (Imprint).
German law applies to the relationship with triplanet, without depriving consumers habitually resident in another country of any mandatory protections applicable under the relevant conflict-of-law rules. Any applicable mandatory jurisdiction rules remain unaffected. No exclusive court jurisdiction is imposed on consumers by these terms.
If an individual provision is invalid, the remaining provisions continue to apply to the extent permitted by law. Statutory rules apply instead of any invalid provision.
triplanet – Marcel Franke, Franz-Ehrlich-Str. 12, 12489 Berlin, Germany
Email: info@triplanet.com
Telephone: +49 (0)30 814 55 16 29