{"id":8205,"date":"2019-01-11T08:28:00","date_gmt":"2019-01-11T06:28:00","guid":{"rendered":"https:\/\/shinetheme.com\/travelerdata\/tour\/?page_id=8205"},"modified":"2026-03-13T09:24:37","modified_gmt":"2026-03-13T07:24:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.triplanet.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Here you will find a selection of frequently asked questions.<\/h3>\r\n
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Are the flights included?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n International flights to and from the destination country are not included in the tours. Let us know which flights you need and we'll help you book them or organise them for you. Our experienced team is on hand to find the best flight options for your trip. Of course, you can also book the flights yourself. <\/div>\r\n <\/div>\r\n
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How can I book the trip?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n We are happy to help you book your dream holiday! You can make an enquiry via our website or contact us directly.
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\nFor quick processing, we recommend that you contact us via WhatsApp on 030 8145516 29 or by email at info@triplanet.com. Simply let us know the tour you want and the start date. We will reply to your message immediately and provide you with all the necessary information for the booking.
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\nWe look forward to helping you with your travelling adventure. Don't hesitate to contact us and we will deal with your enquiry immediately. <\/div>\r\n <\/div>\r\n
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Can I pay a deposit?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Yes, the conditions are as follows:
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\nIntro Travel, One Life Adventures & TruTravels: Deposit of 200\u20ac (balance 45 days before tour start).
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\nG Adventures: Deposit of 20% (balance 45 days before tour start).
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\nWelcome To Travel: Deposit 200\u20ac (balance 60 days before tour start).
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\n*Exception is \"Peru Inca Adventure 10 days - TruTravels\", here the balance is due 75 days before the start of the tour. <\/div>\r\n <\/div>\r\n
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I would like to travel alone. Are the tours suitable for this? <\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Our tours are perfect for solo travellers! You have the opportunity to meet new people and make valuable friendships. Our group tours have a warm and supportive atmosphere where you will feel safe and comfortable while discovering new places. <\/div>\r\n <\/div>\r\n
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In which language are the tours conducted? <\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Our tours are mainly conducted in English, but don't worry if your English skills are not perfect. Many of our fellow travellers have different language skills and our tour guides specialise in communicating information and instructions in an understandable way. In addition, there are usually many German speakers in our groups, so you can converse with other participants in German. <\/div>\r\n <\/div>\r\n
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How big are the groups usually?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n The group size depends on the specific tour, but is usually a maximum of 22 people. This allows us to create a personal and sociable atmosphere where you can enjoy the benefits of group travelling without being in an overwhelmingly large group. <\/div>\r\n <\/div>\r\n
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Where do the other group members come from?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Our group tours attract participants from all over the world. We usually have a colourful mix of international travellers. About 20-30% of our fellow travellers are German speakers, while the rest come from different countries. This diversity allows you to meet people from different cultures and broaden your horizons. <\/div>\r\n <\/div>\r\n
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What type of accommodation do we offer? <\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Accommodation varies depending on the tour. A wide range of accommodation options are offered on the tours, including camping on safaris, beach flats in Thailand and resorts in Bali. Contact us for detailed tour descriptions and accommodation information. <\/div>\r\n <\/div>\r\n
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What about meals?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n As a rule, many (usually not all) meals are already included and there are no additional high costs. You can find more information on the tour pages or contact us for detailed information. <\/div>\r\n <\/div>\r\n
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Are the tour guides present during the entire trip? <\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Yes, the tour guides are there for you throughout the entire trip on the vast majority of tours. They are experienced and knowledgeable tour guides who will ensure that you have a smooth and memorable travel experience. <\/div>\r\n <\/div>\r\n <\/div>\r\n
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What are the cancellation and rebooking conditions?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Intro Travel and One Life Adventures
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\n* Free change or conversion to an open-dated booking up to 35 days before the start of the tour.
\n* Cancellation fees of 200\u20ac up to 35 days before the start of the tour, thereafter full tour price.
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\nRequests for changes or cancellations must be made by email to info@triplanet.com.
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\nThese conditions ensure flexibility in travel planning and at the same time offer security for last-minute changes or cancellations.
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\nG Adventures & TruTravels
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\n* One-time free change (subject to availability and at the same tour price) or conversion to a \u201cLifetime deposit\u201d only with G Adventures, up to 35 days before the start of the tour.
\n* Cancellation fees in the amount of the deposit up to 35 days before the start of the tour, thereafter full tour price.
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\nException for Peru: Cancellation fees are \u20ac200 up to 65 days before the start of the tour, thereafter full tour price.
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\nRequests for changes or cancellations must be made by email to info@triplanet.com.
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\nThese conditions ensure flexibility in travel planning and at the same time offer security for last-minute changes or cancellations.
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\nWelcome To Travel
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\n* 61 or more days before the booked date: Free tour date change or 200 EUR cancellation fee.
\n* 60 - 50 days before the booked date: Free tour date change or 10% cancellation fee (from full RRP).
\n* 49 - 20 days before the booked date: 200 EUR tour date change or 50% cancellation fee (from full RRP).
\n* Within 19 days: No tour date changes or 100% cancellation fees.
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\nRequests for changes or cancellations must be made by email to info@triplanet.com.
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\nThese conditions ensure flexibility in travel planning and at the same time offer security for last-minute changes or cancellations.
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\nNextland Travel:
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\n* Free change or conversion to an open-dated booking up to 45 days before the start of the tour.
\n* Cancellation fee of 200\u20ac up to 45 days before the start of the tour, thereafter full tour price.
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\nRequests for changes or cancellations must be made by email to info@triplanet.com.
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\nThese conditions ensure flexibility in travel planning and at the same time offer security for last-minute changes or cancellations. <\/div>\r\n <\/div>\r\n
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What is included in the tours?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n The following services are usually included on our tours:
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\nAccommodation throughout the tour, ranging from camping on safaris to comfortable resort hotels in Bali, depending on the itinerary.
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\nTransport during the tour to ensure that you get from one place to another comfortably and stress-free.
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\nA wide range of activities and experiences that give you the opportunity to discover the cultural highlights, breathtaking nature and exciting adventures of your destination. We want to make sure you are well looked after throughout your trip and get the best experiences. Contact us for more information or visit the tour page for a detailed breakdown of inclusions for each tour. <\/div>\r\n <\/div>\r\n
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Do I need a visa for the countries I visit?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n As a German citizen, you do not need an extra visa before travelling to many countries. If you do, we will be happy to assist you with your visa application. Contact us for more information. <\/div>\r\n <\/div>\r\n
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Which insurance policies are recommended?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Please note that international travel health insurance is compulsory on all our tours. We also recommend that you take out travel cancellation, trip interruption and baggage insurance. We offer the option of creating a customised offer and taking out insurance directly online. <\/div>\r\n <\/div>\r\n
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What payment methods are available?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n We offer convenient payment methods. These are:
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\nBank transfer, PayPal and credit card.
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\nThis allows you to choose the payment method that suits you best and finalise your booking quickly and securely. <\/div>\r\n <\/div>\r\n
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Is payment by instalments possible?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n With our partner PayPal, we offer the option of flexible payment by instalments. You can pay for your dream trip in convenient monthly instalments, depending on your credit rating. This makes travelling affordable and affordable. <\/div>\r\n <\/div>\r\n
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Is there an age limit for participation?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Our group tours are specially designed for young travellers and those who are young at heart. The minimum age limit is 18 years, while many tours have an upper age limit of between 39 and 49 years. So you can travel in a dynamic and like-minded age group and share unforgettable experiences. <\/div>\r\n <\/div>\r\n
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What distinguishes premium tours from \u201cnormal\u201d tours?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n With our premium tours you enjoy unique advantages. With a smaller maximum group size of just 16 participants, you get an even more intimate and personalised experience. The accommodation is more upscale, with even more activities and meals included to enhance your travelling experience. You can enjoy the highest level of comfort. <\/div>\r\n <\/div>\r\n
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What type of luggage is recommended? Suitcase or rucksack?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n We recommend a travel rucksack\/backpack for most of our tours. This allows you to move around comfortably and flexibly while travelling. You can transport your belongings effortlessly and are flexible in different environments. However, trolleys or suitcases are also possible if this suits your personal preferences better. <\/div>\r\n <\/div>\r\n
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How is my booking protected against insolvency?<\/h5>\r\n \r\n <\/i>\r\n <\/span>\r\n <\/div>\r\n
\r\n Your safety is important to us. We are covered by insolvency insurance with R+V Versicherung. With every booking you receive a security certificate that protects you in the unlikely event of insolvency. So you can travel worry-free and concentrate on your adventure. <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n
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