Privacy policy

General note and mandatory information

Designation of the responsible body

The controller responsible for data processing on this website is

Marcel Franke triplanet
Franz-Ehrlich-Str. 12
12489 Berlin

The controller decides alone or jointly with others on the purposes and means of processing personal data (e.g. names, contact details, etc.).

Revocation of your consent to data processing

Some data processing operations are only possible with your express consent. You can withdraw your consent at any time. An informal notification by e-mail is sufficient for the cancellation. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

As a data subject, you have the right to lodge a complaint with the competent supervisory authority in the event of a breach of data protection law. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. The following link provides a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to third parties. The data will be provided in a machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Right to information, rectification, blocking, erasure

You have the right to free information about your stored personal data, the origin of the data, its recipients and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the framework of the applicable legal provisions. You can contact us at any time using the contact options listed in the legal notice if you have any further questions on the subject of personal data.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the „https://“ address line of your browser and the lock symbol in the browser line.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in server log files. These are

• Visited page on our domain
• Date and time of the server request
• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• IP address

This data is not merged with other data sources. The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Data transmission upon conclusion of a contract for the purchase and dispatch of goods

Personal data will only be transmitted to third parties if this is necessary in the context of contract processing. Third parties may be, for example, payment service providers or logistics companies. Any further transmission of data will not take place or will only take place if you have expressly consented to this.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

Data transmitted via the contact form, including your contact details, will be stored in order to process your enquiry or to be available for follow-up questions. This data will not be passed on without your consent.

The data entered in the contact form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by e-mail is sufficient for the cancellation. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

Data transmitted via the contact form will remain with us until you ask us to delete it, revoke your consent to storage or there is no longer any need to store the data. Mandatory statutory provisions - in particular retention periods - remain unaffected.

Storage duration of posts and comments

Contributions and comments as well as related data, such as IP addresses, are stored. The content remains on our website until it has been completely deleted or has to be deleted for legal reasons.

Posts and comments are stored on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by e-mail is sufficient for the revocation. The
The legality of data processing operations that have already taken place remains unaffected by the cancellation.

Subscribe to comments

As a user of our website, you can subscribe to comments after registering. We will send you a confirmation e-mail to check whether you are the owner of the e-mail address provided. You can cancel the subscription function for comments at any time via a link,
which can be found in a subscription e-mail. Data entered to set up the subscription will be deleted in the event of cancellation. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.
still with us.

Newsletter data

We require an e-mail address from you in order to send you our newsletter. Verification of the e-mail address provided is necessary and you must consent to receiving the newsletter. Additional data is not collected or is voluntary.
The data is used exclusively for sending the newsletter.

The data provided when registering for the newsletter will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal cancellation is sufficient
Notification by e-mail or you can unsubscribe via the “Unsubscribe” link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the cancellation.

Data entered to set up the subscription will be deleted in the event of cancellation. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.

YouTube

Our website uses plugins from YouTube to integrate and display video content. The provider of the video portal is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When a page with an integrated YouTube plugin is accessed, a connection to the YouTube servers is established. This tells YouTube which of our pages you have visited.

YouTube can assign your surfing behaviour directly to your personal profile if you are logged into your YouTube account. You can prevent this by logging out beforehand.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Details on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.

Cookies

Our website uses cookies. These are small text files that your web browser stores on your end device. Cookies help us to make our website more user-friendly, effective and secure.

Some cookies are “session cookies”. Such cookies are deleted automatically at the end of your browser session. Other cookies, on the other hand, remain on your device until you delete them yourself. Such cookies help us to recognise you when you return to
to recognise you from our website.

With a modern web browser, you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured so that cookies are deleted automatically when the programme is closed. Deactivating cookies
may result in limited functionality of our website.

The setting of cookies, which are necessary for the performance of electronic communication processes or the provision of certain functions desired by you (e.g. shopping basket), takes place on the basis of Art. 6 para. 1 lit. f GDPR. As the operator of this
website, we have a legitimate interest in the storage of cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these are listed in this privacy policy.
Privacy policy treated separately.

We use the “Real Cookie Banner” consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. You can find details on how “Real Cookie Banner” works at https://devowl.io/de/rcb/datenverarbeitung/.

The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

Google Analytics

Our website uses functions of the web analysis service Google Analytics. The provider of the web analysis service is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses “cookies.” These are small text files that your web browser stores on your end device and enable website usage to be analysed. Information generated by cookies about your use of our website
are transmitted to a Google server and stored there. The server location is usually the USA.

Google Analytics cookies are set on the basis of Art. 6 para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in analysing user behaviour in order to optimise our website and possibly also advertising.

IP anonymisation

We use Google Analytics in conjunction with the IP anonymisation function. It ensures that Google anonymises your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area.
before transmission to the USA. There may be exceptional cases in which Google transfers the full IP address to a server in the USA and truncates it there. Google will use this information on our behalf to analyse your use of the website.
to analyse your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The data transmitted by Google Analytics will not be merged with other data.
IP address with other data from Google.

Browser plugin

The setting of cookies by your web browser can be prevented. However, this may restrict some of the functions of our website. You can also prevent the collection of data relating to your use of the website, including your IP address, together with
subsequent processing by Google. You can do this by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to our website: Deactivate Google Analytics.

Details on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

We have concluded an order processing contract with Google in order to fully fulfil the statutory data protection requirements.

Demographic characteristics in Google Analytics

Our website uses the “demographic characteristics” function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising
from Google and from visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or
by generally prohibiting the collection of your data by Google Analytics, as explained in the section “Objection to data collection”.

This website uses Google Analytics, a web analytics service provided by Google Inc („Google“). Google Analytics uses „cookies“, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand.

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: Browser add-on to deactivate Google Analytics.

PayPal

Our website enables payment via PayPal. The provider of the payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you pay with PayPal, the payment data you enter will be transmitted to PayPal.

The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfilment of a contract). You can withdraw your consent at any time.
Data processing operations in the past remain effective in the event of cancellation.

Instant bank transfer

Our website enables payment via “Sofortüberweisung.” The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich.

With the help of the “Sofortüberweisung” procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfil our obligations.

When paying by “Sofortüberweisung”, your PIN and TAN are transmitted to Sofort GmbH. The payment provider then logs into your online banking account, automatically checks your account balance and carries out the transfer. This is followed by a
Immediate transaction confirmation. Your turnover, the credit limit of your overdraft facility and the existence of other accounts and their balances are also automatically checked after logging in.

In addition to PIN and TAN, the transmission to Sofort GmbH also includes payment data and personal data. The personal data includes your first and last name, address, telephone number(s), email address, IP address and any other data required for payment processing.
Necessary data. This data transfer is necessary in order to establish your identity beyond doubt and to prevent attempts at fraud.

The transmission of your data to Sofort GmbH is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfilment of a contract). You can revoke the consent you have already given at any time.
possible. Data processing operations in the past remain effective in the event of cancellation.

You can find details on payment with Sofortüberweisung at: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

Amazon Partner Programme

As the operator of this website, we participate in the Amazon EU Partner Programme. Advertisements from Amazon and links to Amazon are integrated on our pages in order to earn money through advertising cost reimbursements. Amazon cookies are used,
whereby Amazon recognises that you have clicked on an affiliate link on our website.

The storage of “Amazon cookies” takes place on the basis of Art. 6 lit. f GDPR. As the website operator, we have a legitimate interest in this, as the amount of the advertising cost reimbursement can only be determined through the cookies.

Details on the use of data by Amazon can be found in the Amazon privacy policy: https://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=3312401.

Google AdSense

Our website uses Google AdSense. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google AdSense is used to integrate adverts and sets cookies. Cookies are small text files that your web browser stores on your end device in order to analyse the use of the website. Google AdSense also uses web beacons. Web beacons
are invisible graphics that enable us to analyse visitor traffic on our website.

Information generated by cookies and web beacons is transferred to Google servers and stored there. The server location is the USA. Google may pass this information on to contractual partners. However, Google will not use your IP address
with other data stored by you.

AdSense cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. As the website operator, we have a legitimate interest in analysing user behaviour in order to optimise our website and our advertising.

With a modern web browser, you can monitor, restrict and prevent the setting of cookies. Deactivating cookies may result in limited functionality of our website. By using our website, you declare
You consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google AdWords and Google Conversion Tracking

Our website uses Google AdWords. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

AdWords is an online advertising programme. We work with conversion tracking as part of the online advertising programme. After a click on an advert placed by Google, a cookie is set for conversion tracking. Cookies are small text files,
which your web browser stores on your end device. Google AdWords cookies lose their validity after 30 days and are not used to personally identify users. The cookie enables Google and us to recognise that you have clicked on an ad.
and were redirected to our website.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. Conversion cookies are used to generate conversion statistics for AdWords customers who use conversion tracking. AdWords customers
learn how many users clicked on their advert and were redirected to pages with a conversion tracking tag. However, AdWords customers do not receive any information that allows users to be personally identified. If you do not
want to participate in tracking, you can object to its use. In this case, the conversion cookie must be deactivated in the user settings of the browser. This also prevents inclusion in the conversion tracking statistics.

“Conversion cookies” are stored on the basis of Art. 6 para. 1 lit. f GDPR. As the website operator, we have a legitimate interest in analysing user behaviour in order to optimise our website and our advertising.

Details on Google AdWords and Google Conversion Tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.

With a modern web browser, you can monitor, restrict or prevent the setting of cookies. Deactivating cookies may result in limited functionality of our website.

Google Web Fonts

Our website uses web fonts from Google. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using these web fonts, it is possible for us to present our website to you as we wish, regardless of which fonts are available to you locally. This is done by retrieving the Google Web Fonts from a Google server in the USA and the associated transfer of your data to Google. This involves your IP address and which of our pages you have visited. The use of Google Web Fonts is based on Art. 6 para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in the optimal presentation and transmission of our website.

Google is certified for the US-European data protection agreement “Privacy Shield”. This data protection agreement is intended to ensure compliance with the level of data protection applicable in the EU.

Details about Google Web Fonts can be found at: https://www.google.com/fonts#AboutPlace:about and further information in Google's privacy policy: https://policies.google.com/privacy/partners?hl=de

Trust Pilot

triplanet may contact you by email to invite you to rate the service and/or products you have received from us[ in order to gather your feedback and improve our service [and products]] (the „Purpose“). As we work with an external company, Trustpilot A/S („Trustpilot“), to collect customer feedback, we will share your name, email address and reference number with Trustpilot for this Purpose. If you would like to know more about how Trustpilot processes your data, you can here view the company's privacy policy.